Vuma Warns Customers About Fraudulent Impersonation Attempts

Vuma is urging customers, particularly those in Vuma REACH areas, to stay alert as the company combats isolated incidents of fraudsters falsely posing as its representatives.

Beware of Fake Representatives

Recent reports indicate that individuals have been approaching residents, claiming to offer fibre installations or promotions while requesting upfront cash payments or transfers to personal accounts.

Vuma does not operate this way – all legitimate billing and sign-ups are processed securely through official ISP partners.

Key Safety Measures:

• Vuma never requests direct cash or EFT payments from customers.
• Always verify a representative’s ID or uniform before engaging.
• Confirm promotions via Vuma’s official website or trusted ISP partners.
• Report suspicious activity to Vuma’s support channels.

Fake Social Media Profiles & Scams

Some fraudsters have created fake social media profiles using Vuma’s branding to promote misleading offers.

Customers should:

How Vuma Handles Payments

As a fibre infrastructure provider (not an ISP), Vuma clarifies:

• All payments must go through your chosen ISP, never directly to Vuma.

• Secure payment methods include:

  • Instant EFT via Payfast (debit/credit cards, Capitec Pay, QR codes).

  • Easypay & Kazang (via Easypay).

• Any request for direct payment is a scam.

Reporting Fraudulent Activity

Vuma advises customers to:

Commitment to Community Trust

Vuma’s REACH network is built on bridging the digital divide, and scams threaten this mission.

Simon Butler, Chief Commercial Officer at Vuma, says: “These scams undermine the trust we have built with the communities we serve. Vuma’s value extends beyond infrastructure—it lies in the relationships we build with people and the communities who rely on safe, trusted access to the internet. That’s why we remain committed to working with our partners, local leaders, and digital platforms to raise awareness and protect our customers.”

Stay Informed, Stay Safe

Vuma encourages customers to only trust official communications and report any suspicious activity immediately.