Subscribers lament as Tizeti hikes price

Subscribers of Tizeti Network have cried out over the poor service delivered by the internet service provider in recent months.

According to them, Tizeti hiked prices from N16,500 to N22,500 in May without making any official announcement. They said the same thing was done in 2024 when they increased the cost from 12,500 to N16,500.

Our correspondent checked the organisation’s social media handles to see if they had announced an increase in the subscription price, but nothing of the sort was found.

According to one subscriber, Seun, he got to know about the hike when he tried to renew his subscription.

“Four days after I paid N16,500 for a new subscription, I got a message saying the fee is now N22,500,” he said.

The message he shared with our correspondent read, “Dear Valued Customer, ​Thank you for your payment. Kindly note that your monthly subscription now costs N22,500; however, your subscription has been prorated/activated for 22 days. Kindly make a balance payment of N6,000 to enable us to activate your account fully for a month. Thank you for choosing Tizeti.”

Seun wondered why no official announcement was made to alert subscribers about the development, adding, “It is sad that they hiked the price amid the horrible network service of theirs.”

When Opara reached out to the network to know why they didn’t make any announcement before the hike, they said emails were sent to their customers, but she didn’t get any.

Another subscriber, Bayo, said he checked his mail and also his Spam box, but didn’t get any message from Tizeti about the tariff hike.

“Now that I have paid the new subscription fee, I’ve not had network for more than a week. Every time I send complaint messages to them, they reply with automated messages about ineffective instructions on how to get my router working again, as if the fault emanated from my device. My friend living in Allen Avenue who uses the same network is also going through the same problem,” Bayo said.

He said when he called their customer care centre, an automated voice gave him a duration of two minutes before he would be connected to a call agent.

“After two minutes, the automated voice told me I had four minutes more to wait. After four minutes, it told me I had five more minutes to wait. It got to a point that the voice told me to leave a voice message. When I tried to do that, it told me that the inbox was full. I tried again and was made to go through the same fruitless process. That was how my precious credit was exhausted. Their service has become horrible,” he lamented.

An X user, @bolabloom, made a similar complaint, saying, “Honestly, @tizeti customer service is shockingly poor. My device has been completely off, no wifi for over 24 hours. No one’s responding to calls, and the generic emails one ‘Tobenna’ sends show they didn’t even read my complaint. This level of incompetence is unacceptable!”

On Facebook, TwooneTwo Boss said, “Fix your network… subscription I did, I can’t even use it. Waste of money. You guys have changed totally. Service is so poor.”

On X, @Veeky_Blargg said, “Why do I have to beg you people every day before I can access my internet even though I have an active subscription! To think the internet has gotten worse even after the tariff increase!”

An email sent to Tizeti Network by our correspondent got no response as of the time of filing this report.