ISP Cybersmart hit by massive outage

Internet service provider Cybersmart has been hit by a mysterious outage that’s affecting internet access for its users and access to its website.

According to user reports on Downdetector.co.za, Cybersmart subscribers have been unable to access the network over the past 24 hours. TechCentral was also unable to access cybersmart.co.za all morning on Tuesday.

“We’re experiencing a general outage across Cybersmart internet services,” Cybersmart said in an X post on Monday.

“Our teams are actively working to restore services to all affected clients. Please note this has also impacted our inbound communication channels. We apologise for any inconvenience caused during this time.”

In a Tuesday morning update, also on X, the ISP said engineers had discovered the cause of the outage and were “hard at work” to resolve the issue.

It did not provide details about the problem, but the wording in Cybersmart’s updates suggests an infrastructural issue.

“Engineers have been working through the night to restore services, replacing core equipment and migrating services across the network,” said the company.

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Cybersmart’s in-house online channels for customer communications have been down throughout the outage, forcing it to rely on social media, SMS and e-mail to keep customers updated about developments.

TechCentral could not immediately reach Cybersmart for comment on Tuesday.  – © 2025 NewsCentral Media

• This is a developing story

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