Customer Support Agent at Betway Tanzania May 2025 – Jobs in Tanzania

remote type On site
Job Type: Full-time
locations Dar es Salaam
job requisition id JR10832
Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
Customer Management
The
Customer Service Host provides world-class customer service by
timeously responding to customer queries with excellence. They are
responsible for customer relationship-building and the cross selling of
products and services relevant to the customer.

This role
monitors specific customer accounts as allocated to increase customer
visits to promote revenue growth. They process and resolve incoming and
outgoing contacts in a multimedia environment. They need to manage
customers using CRM in line with targets. As they recognize potential
opportunities for new business and customer acquisition, they need to
take the necessary steps for growth.

Information Management
They
are responsible for processing pertinent information into relevant
databases and completing assigned tasks during their shift. The Customer
Service Host is responsible for maintaining customer confidentiality.

Customer Feedback
They
need to obtain feedback from clients with regards to their experience
and then ensure the feedback is shared with the relevant stakeholders.

Other
The Customer Service Host is expected to perform ad-hoc tasks given by their supervisors as and when required.
*Please
note we will apply relevance to our Talent Management and Talent
Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
This
position requires trust and honesty it has access to customers
financial details – therefore a credit and criminal record check will be
conducted. The qualifications identified herein are an inherent job
requirement; therefore, a qualification verification check will be done.
By applying for this role, and supplying the necessary details, you
hereby grant us permission to apply for these checks. This will be done
in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.
The perfect place to work, play and grow!
How to Apply:
This is Full-time Job, To submit your application, please follow the link provided below.
End Date: May 23, 2025