What Being Tech-enabled Means for SMEs

Research suggests that 63% of SMEs in South Africa are making effective use of technology. This is quite a big deal, especially in a country where infrastructure and resources are often unevenly distributed. But it also means one thing: the future of small businesses in South Africa is digital.

If you’re an SME founder or manager wondering how to keep up, the answer lies in being tech-enabled. Being tech-enabled is one of the best ways to future-proof your business. In this article, we’ll tell you all about being tech-enabled as an SME.

What Does “Tech-enabled” Actually Mean?

Being tech-enabled isn’t about having the latest tech; it’s about integrating digital tools into your daily operations to improve efficiency, lower costs, and reach more customers. Whether it’s cloud-based accounting software, a customer relationship management (CRM) system, an inventory tracking system, or simple social media automation, the goal is to make work life easier for the benefit of the business and your team.

Being tech-enabled is crucial for business. Why? For instance, if your business still runs entirely on paper, you’re not only at risk of losing that information because it’s a physical system, but you’re also taking up more time, meaning you’re likely missing out on growth opportunities. A tech-enabled business has software and digital tools to cut down the time spent on physical admin.

Why Now Is the Time to Embrace Digital Tools

South African SMEs face daily challenges such as rising costs and skills shortages. Digitising your business offers solutions to these challenges and helps future-proof your business. There are many affordable tech tools for businesses. Tools like e-commerce platforms, mobile payment apps, and online inventory systems help you cut down on costs needed for staff and time spent on manual tasks.

The Benefits of Being Tech-Enabled

Improve productivity: With cloud systems, your team can work remotely and access files in real time. You can make use of time tracking software to keep your team accountable.

Reach more customers: Digital marketing lets you target customers who are actually looking for what you offer. You can also use data to analyse the performance of your digital marketing efforts.

Save time and money: Automating tasks like invoicing or stock management gives you more hours to focus on other aspects of the business.

Enhance customer experience: Integrating tools like chatbots and auto-responders, and using analytics for audience management helps you keep your clients engaged and informed.

Low-cost Tech Solutions Every SME Can Use

You don’t need to break the bank to become tech-enabled. Here are a few budget-friendly digital tools that you can begin with:

• Point of Sale (POS) apps like Yoco or iKhokha.
• Customer Relationship Management (CRM) tools that have a free plan, such as HubSpot CRM.
• Inventory management software like Zoho Inventory.
• WhatsApp Business for easy customer communication.
• Social media scheduling tools like Buffer or Canva.
• Accounting software Xero (affordable tier options).

These tools are scalable, and that works for small businesses because they grow with your business.

Steps to Get Started With Digital Transformation

Becoming tech-enabled can sound complicated, but here’s a simple plan to help you get started:

• Evaluate your current business processes. Find out where you are spending the most time and what’s not working?
• Start by choosing one area to improve. It could be accounting, marketing, customer communication, employee productivity, or stock control.
• Test one tool. Begin with a free or affordable tool to see if it works for you.
• Get a good understanding of the tool, then introduce and train your team on the tool
• Get feedback. Ask your team and customers if they’ve noticed improvements.
• Scale slowly as your business becomes more tech-integrated. Many tools can integrate with other automation tools. Once you see the benefits, explore how to extend the initial software you began with or integrate another.

Future Proofing Your Business With Tech

Embracing digital tools isn’t just about keeping up (even though that’s necessary); it’s about building a business that can thrive no matter what challenges come your way.

Becoming tech-enabled helps you work smarter, save money, and serve your customers better, without overwhelming your budget. Keeping everything manual uses up a lot of time and man-power, and with tech, that time and man-power could be allocated towards other efforts in growing your business.