2 New Various Jobs at Exim Bank Limited April 2025 – Jobs in Tanzania

New Job Opportunities at Exim Bank Tanzania 2025

COLLECTIONS OFFICER

Ajira Mpya Exim Bank Limited April 2025

COLLECTIONS OFFICER at Exim Bank April 2025
Location : Corporate Office
Experience : 2 – 3
Posted : 11-Apr-2025
Key Words : Special Assets Management
Job Description
Monitoring, buckets movement and collections of unclassified and classified loan accounts under retail loan books.

Roles & Responsibilities
•
Management of delinquent portfolio in the Bank’s Lending Book,
comprising mainly of Personal loans and Insurance Premium Financing
(IPF), SME Loan, and any other product.

• Undertaking collection processes, including debt repayment
arrangement negotiations or the use of alternative collection techniques
namely, demand letters, skip tracing and visits.

• Formulation of strategies for successful collection and reduction in
non-performing loans. This will be achieved through setting monthly
targets and measuring performance vis-vis targets at the end of each
month.

• Preparation of monthly collection and/or recovery reports.

• Liaising with external parties such as executives or
representatives of defaulting borrowers, legal firms, court brokers,
debt collections bureau/agents, firms specializing in search and
identification of clients’ addresses, properties and the courts, in the
process of recovery of non-performing loans.

• Undertake the analysis of NPL’s repayment trend considering monthly
arrears reports to determine whether there is improvement or further
deterioration, calling for immediate action.

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• Give guidance and advice on collection and recovery processes of retail loans.

• Monitoring, tracking and advising the responsible Relationship
Managers [RMs] on all retail debtors that appear on the arrears list.

• Handling of various audits including external and internal

• Make sure all calls are well documented in the collect system.

• Identify account potential for restructuring and ensure communication
to respective customers regarding restructuring proposals, payment of
installments once restructured.

• Timely identification and communicating with the collection Manager for all accounts qualifying for prudential write-off.

Call Centre Officer(BOII)

Position:Call Centre Officer(BOII)
Location : Corporate Office
Experience : 1 – 2
Posted : 07-Apr2025
Key Words : Marketing and Communication

Job Description
Handling inbound and outbound calls from customers to take orders,
answer inquiries and questions, handle complaints, troubleshoot
problems, provide information and tele sales.Handling inbound and
outbound calls from customers to take orders, answer inquiries and
questions, handle complaints, troubleshoot problems, provide information
and tele sales.

Roles & Responsibilities
• Answer inbound calls as well as assist customers who have specific inquiries.
• Build customer’s interest in the service and products offered by the bank.
• Provide personalized customer service of the highest level.
• Update the existing database with changes and status of each customer/prospective customer.
• Good verbal and oral communication skills-fast and correct ability to
create grammatically correct responses without any spelling errors. The
person should also know what to write while utilizing web
communication, be able to quickly recognize signals of disgruntled
customer and be able to respond without getting angry.
• Ability to comprehend, capture as well as interpret basis customer information.
• Ability to treat people with respect under all circumstances, instill
trust in others besides upholding the value of the Bank.
• Sound
judgmental powers, ability to manage difficult customers situation, to
respond promptly to needs of the customers, solicit feedback to improve
service, respond to request for services/ assistance.
• Ability to adopt to change, meet the changing demands of the work environment, any delays, or other unexpected demands.
• Dependability: to follow instructions as well as take responsibility for their actions and keep commitments
• Analyze the various part of the problem properly and develop logical solutions.
• Quality management- look for means of improving as well as promoting quality.
• Ability to make efficient use of resources.
• Ability to work well as part of a team to exhibit objectively and be
open-minded towards the ideas and views of others, give as well as
welcome feedback, contribute to building team spirit aid others to
succeed.
• Degree in Business Administration or any relevant skills.
• A minimum of two years outbound call center experience.
• Required language proficiency.