9Mobile dismisses shutdown claims

A mobile network operator, Emerging Markets Telecommunications Limited, popularly known as 9Mobile, has dismissed claims suggesting an alleged shutdown of its operations in Nigeria.

The company in a statement signed by its management on Friday, said the claims are entirely baseless and aimed at causing unnecessary panic among its valued subscribers.

“9Mobile categorically refutes the false and misleading rumours suggesting an alleged shutdown of our operations in Nigeria. These claims are entirely baseless and aimed at causing unnecessary panic among our valued subscribers.

“We understand that some customers have recently faced challenges, particularly with Mobile Number Portability (MNP), a service that enables seamless network switching. We want to clarify that 9Mobile has never restricted customers from porting to other networks,” the statement said.

The company said it remains fully compliant with industry regulations and committed to delivering fair, transparent, and customer-focused services.

It explained that while there have been temporary technical challenges affecting MNP, these issues have now been largely resolved.

“Some minor delays may still occur due to ongoing system optimisations, but we are actively working to ensure a smoother experience for all users.

“As a proudly Nigerian brand, we embody the resilient spirit of our people and remain steadfast in our commitment to overcoming challenges. We acknowledge the temporary service disruptions some customers may have experienced in different locations,” it said.

However, it assured that these disruptions are part of a broader transformation effort aimed at modernising its infrastructure and improving overall service quality.

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The company said its ongoing investments in network upgrades and service expansion will soon yield significant improvements, ensuring reliable connectivity for individuals, businesses, and communities.

“We sincerely appreciate the patience and loyalty of our subscribers during this transition. While challenges exist, we are making significant progress and are confident that brighter days are ahead. We remain dedicated to providing exceptional service and keeping you connected to limitless opportunities,” it said.